Support Functions

Committed to supporting our operational colleagues, our head office in Sutton Coldfield provides subject expertise to operate our business.

The ongoing care of our customers is at the heart of everything we do, and our award-winning Client Service Centre operates 24/7 to ensure our clients are always supported.

With remote working options available supported by flexible working solutions, it is our aim to empower talent in our business to work to the best of their ability so that we can always enable operational effectiveness for our colleagues around the UK.

Our Functions

Marketing & Communications

From our strategic position in the market and how we present our business, through to the way we engage with our People, our talented, award-winning teams enable both our digital and brand portfolio.

IT & Project Management

Our dedicated IT department keeps us operating at optimum performance, providing support to our operations teams with everything from hardware through to system development.

Human Resources

Responsible for the People Strategy, HR support us with recruitment, development, our pay and how your individual talent best supports the business.

Business Intelligence

Ongoing insight into the performance of our business is key and the BI team enable us to make important business decisions through rich data collation and reporting.

Customer Support Centre

Our customers are at the heart of what we do and our dedicated call centre caters for our clients and support our operational teams 24/7.

Pre Need

Preparing for the future can be a daunting prospect, and so our pre-need team support the planning of longer term wishes for our customers.

Finance

From management accountancy & budget control through to daily support of our operational colleagues, a business of our size needs subject matter guidance from our finance colleagues.

Compliance (Audit, Procurement, Property, Fleet, H&S and Legal)

Supporting regulatory compliance, we like to do things properly at Dignity. Our dedicated functions ensure we are always in line with legislation and are best placed to offer expert advice to enable our continued success as a business.